The Assistant Front Desk Manager will support the Front Office operations by ensuring the highest level of guest satisfaction and service excellence. You will oversee the guest relations team, maintaining a strong presence in the lobby to personally welcome guests with signature amenities such as scented towels and welcome drinks. Key responsibilities include managing accurate guest profiles and histories, coordinating VIP arrival preparations, and overseeing the delivery of special amenities and guest events. You will be actively involved in seeking guest feedback, encouraging the completion of satisfaction questionnaires, and resolving service gaps. This role requires close coordination with Housekeeping and F&B to ensure room readiness and seamless service execution for all in-house guests.
How to apply: Interested candidates should apply by uploading their CV to the Jumeirah careers portal or submitting it via email to: ***
Applicants must have a minimum of 3–5 years of experience in a similar supervisory or management role within the hospitality industry. A High School Diploma is required, though a Bachelor’s Degree in Hospitality or Business is preferred. You should demonstrate advanced proficiency in Microsoft Office and possess strong leadership and team management skills. The ideal candidate has an eye for detail, a creative approach to guest experiences, and the ability to solve problems effectively in a fast-paced luxury environment. You must be comfortable engaging with high-profile guests and VIPs while maintaining the brand's standards of warm and generous service.
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