Role Objective:
•To provide tenant support and customer service in property management. Find solution to tenant problems and advise the appropriate action
•The call center agent is a pivotal role in any organization and is the first point of call when a tenant is having a problem or concerns.
•The call center needs to have a broad understanding of the information systems that are used in the property management
•Must have a solid understanding of the technology that the property management is utilizing to run the information systems.
•Needs to have a very high level of communication skills so that he / she must able to determine and define the users’ issue or concerns
Know-How (for all levels)
•To promptly attend to tenants’ inquiries, complaints, call bookings and directory inquiries.
•To be polite, courteous, helpful, attentive and respectful to customers at all times during duty.
•To answer all customers query to utmost clarity.
•Any other jobs assigned by the Supervis Services Manag Manag Management Supervisor and Director of Operations in the interest of the corporation.
Provide and effective and efficient service to all callers of the helpdesk and call center.
Know-How (for all levels)
•To promptly attend to tenants’ inquiries, complaints, call bookings and directory inquiries.
•To be polite, courteous, helpful, attentive and respectful to customers at all times during duty.
•To answer all customers query to utmost clarity.
•Any other jobs assigned by the Supervis Services Manag Manag Management Supervisor and Director of Operations in the interest of the corporation.
Provide and effective and efficient service to all callers of the helpdesk and call center.
DISCLAIMER: Dear Candidate! You are fully responsible to deal with the employer on the hiring process. GulfJobs.com will not take any responsibility on your hiring process. Genuine employer does not ask money for hiring!