Apply on our online form sparts.breezy.hr
Company Overview:
Who is Sparts?
Sparts is an auto-tech company that has created a ecosystem which connects drivers to repair shops & service providers. Sparts provides all customer auto-care needs in one smart application.
We help everyday drivers find and book the services they need—all from the comfort of their home via our app.
Vision & Mission
Our vision is to transform the automotive industry into the digital world. Our mission is to revolutionize the automotive care experience by seamlessly connecting drivers to essential parts and services—making it easy, accessible, efficient, and enjoyable.
Why Join Us?
Sparts is a fast-growing tech company at the forefront of digital transformation in the automotive sector. We are a small, agile, and motivated team. Joining Sparts means gaining hands-on experience with a high-growth startup and being part of a workplace that values innovation, performance, and people.
J Summary:
Customer-Facing. Sales-Driven. Tech-Savvy.
We’re looking for a driven and dynamic Customer Service & Sales Representative who can manage inbound and outbound communications across phone, WhatsApp, and Instagram, while also proactively driving sales. This hybrid role blends customer service excellence with sales hustle. The ideal candidate will help customers, close deals, and work hand-in-hand with our operations team to fulfill orders.
Key Responsibilities:
Respond to customer inquiries across multiple channels: phone calls, WhatsApp, and Instagram.
Handle CRM tickets and ensure timely and professional communication with all leads.
Proactively follow up with leads and past customers to convert them into paying clients.
Make outbound calls to both new and old customers to promote services, upsell offers, and generate new sales.
Understand customer needs and communicate them clearly to the operations team (parts, services, bookings).
Track all customer interactions, sales leads, and opportunities through CRM systems.
Assist in building and maintaining a sales pipeline via consistent outreach and follow-ups.
Meet or exceed KPIs related to sales conversion, customer response time, and call volume.
Help refine scripts, sales tactics, and CRM workflows to improve performance and efficiency.
Maintain a positive, helpful, and professional tone at all times.
J Requirements:
What we’re looking for…
A motivated and personable candidate with excellent communication skills and a hunger to close deals. You’re organized, confident on the phone, and thrive in a fast-paced environment. You care about helping customers and hitting targets.
The ideal candidate…
Has experience in customer service a call center sales roles, especially in a automotive-related or tech company. They’re bilingual, tech-savvy, persuasive, and can multi-task under pressure.
Skills, Experiences, and Qualifications Needed:
MUST be fluent in both English and Arabic.
Previous experience in customer service, telesales, or call center roles is highly preferred.
Excellent verbal and written communication skills.
Confident phone presence; comfortable making outbound sales calls.
Familiarity with CRM platforms and omni-channel inboxes (WhatsApp, Instagram DMs, etc.)
Comfortable working with KPIs, targets, and sales incentives.
Good understanding of the sales funnel and customer lifecycle.
Ability to work independently while staying aligned with a team.
Organized, detail-oriented, and fast at following up with leads and tasks.
Preferred Qualifications:
Experience in the automotive or tech industry.
Previous experience with CRM platforms like Zendesk, Trengo, or HubSpot.
Diploma or university degree in business, marketing, or related fields.
KPIs:
Sales Conversion: Number of closed sales from inbou leads.
Customer Engagement: Response time and quality across WhatsApp, phone, and Instagram.
Call Volume: Number of outbound calls made per d.
Customer Retention: Follow-up effectiveness with past clients and repeat sales.
Support SLA: Timeliness and quality of responses to customer queries.
Benefits:
What’s in it for you?
Be part of an exciting startup with big potential and real impact.
Grow your skills across sales, support, and CRM technology.
Earn performance-based incentives and recognition.
Join a collaborative and high-energy team environment.
Possibility for growth in senior sales or operations roles.
Compensation:
Competitive Base Salary
Commissi on sales generated
Other Benefits: Health insurance and work visa (if needed) provided by Sparts
Location:
This is a part-time role based in Kuwait City. 5pm-10pm
You’ll be required to visit the office occasionally but with remote flexibility.
Application Process:
To apply, please fill out the form.
Application Deadline: Rolling until position is filled.
Shortlisted candidates will be invited for an interview.
NOTICE: Esteemed Candidate, you bear complete responsibility for engaging with the employer throughout the hiring process. GulfJobs.com disclaims any responsibility regarding your recruitment. A legitimate employer will never request payment for hiring.
