Receiving or making a high volume of calls from or to customers.
Striving to achieve first call resolution and maintain the quality of service provided by the call center.
Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
Responding efficiently to customers and creating a positive experience.
Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.
Joining a team of Call Center Customer Service Representatives and building a positive relationship of teamwork, trust, and excellence.
Understanding and using the required software, reports, tools, and metrics.
Transferring and escalating the calls to the appropriate department if needed, such as sales.
Participating in training and striving to increase and improve existing skills.
Adhering to all company policies and procedures.
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