Job Description:
1. Maintain the VIP user relationship, improve the activity and stickiness of VIP users, and conduct regular follow-up and recall for low-activity VIP users.
2. Monitor and analyze user behavior, establish operation and maintenance strategy for VIP users with different attributes.
3. Supervise and review the daily work of VIP customer service, standardize its daily operation.
4. Regularly collate and summarize customer service response techniques to enhance the professionalism of customer service problem handling.
5. Assist the customer service manager to complete other tasks.
1. Mother language is Chinese, proficient in Arabic, strong reading and writing ability.
2. Have strong team cooperation ability and pressure-resistant ability, good at mediation user conflict.
3. Outgoing personality, good communication skills. Having a certain understanding of social habits of MENA users.
4. Have some knowledge of the Internet industry. Middle East working experience is a plus.
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