The Cluster Reservations Agent is responsible for providing high-level service by managing room reservations for Hyatt hotels worldwide. You will answer calls promptly and professionally, using an up-sell approach and adhering to standard pricing guidelines. Key duties include handling email and written correspondence, managing group booking requests, and processing visa requests and online travel agent bookings. You will be required to efficiently use systems such as Reserve, Opera, and Microsoft Outlook while maintaining a high standard of personal appearance and adhering to the Hyatt Grooming Standards. This role also involves resolving guest inquiries and reporting complaints to supervisors to ensure total guest satisfaction.
How to apply: Please apply through the Hyatt Careers portal at careers.hyatt.com using Req ID: KUW000721. You may also contact the hotel for recruitment inquiries at: ***
Applicants should ideally possess a relevant degree or diploma in Hospitality or Tourism Management. A minimum of 2 years of work experience in hotel operations is required. You must have native-level Arabic language skills and a strong command of English. The ideal candidate will have excellent customer service, communication, and interpersonal skills. You must be punctual, flexible to meet industry needs, and willing to strictly adhere to the rules and regulations established in the Hyatt Employee Handbook.
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