Job Summary:
The Concierge’s primary responsibility is to assist residents and guests with any inquiries, mail, messages and requirements they may have concerning their residence. In short, the Concierge aims to assist with almost all queries, plans or arrangements, the resident or guests intends to make; the Concierge is also responsible for receiving and distributing parcels and correspondence for both residents and visitors.
Responsibilities:
Welcomes and assists residents and their visitor’s according to Brand Standards
Is an ambassador of Concierge Services by providing memorable service experiences
Ensures prompt, efficient and updated recording of mail, parcels, messages and visitors
Maintains a perpetual presence on the Concierge Desk throughout the hours of the shift
Remains observant, notes preferences of the residents & visitors, and responds accordingly to inquiries & requests
Greets and assists residents and visitors following standards either in person, email or on the phone
Greets all residents and guests courteously, using their names whenever possible
Follows Occupational Health & Safety regulations
Reports suspicious people, behavior, parcels and vehicles to Security
Ensures adherence to IFA’s Code of Ethics
Ensures a complete and comprehensive handover is given to the next shift
Ensures follow up on any outstanding items on the handover report and takes ownership
Handles cash for residential services (A La Carte Services, Water delivery)
Logging and holding of keys for residents
Supplying keys and access cards responsibly and with the correct documentation
Ensures correct filing and updating of residents and guests records
Coordinates move in and move out requests
Ensures the building rules are followed and communicated to the residents
Qualifications:
Must possess outstanding guest services skills, professional presentation and sophisticated verbal & written communication skills
Must be service-oriented, have a vibrant personality, and radiate enthusiasm to assist people
Proficient in the English language (verbal & written), additional languages are an asset
Must be able to handle a multitude of tasks in an intense, ever-changing environment
Must be flexible in terms of working hours, and able to work with little or no supervision
Must have the ability to assess and make decisions based on strong, analytical, problem-solving skills
Must be computer literate in Microsoft Windows and MS Office suite
Able to type 25 words per minute
One year minimum experience in Residential (FM)Facilities or International Hotel experience
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