Here is a comprehensive, professional job description tailored for your company. It is designed to attract high-caliber talent who can manage client relations, support your membership operations, and maintain strong communication standards.
Job Title: Customer Care Specialist
Location: Abu Dhabi, UAE / Remote (As applicable)
Department: Operations & Client Relations
Reports To: Operations Manager / CEO
Job Purpose
We are seeking a dedicated, empathetic, and detail-oriented Customer Care Specialist to join our team. In this role, you will be the primary point of contact for our clients, ensuring they receive exceptional service and seamless support. You will handle inquiries, resolve issues efficiently, manage bookings and memberships, and build long-term relationships that uphold our company’s reputation for excellence.
Key Responsibilities
Client Relationship Management: Act as the first point of contact for customer inquiries via phone, email, WhatsApp, and CRM portals, delivering prompt, polite, and professional assistance.
Account & Membership Support: Guide clients through their membership benefits, portal logins, and account details; resolve billing, installment, or booking discrepancies with accuracy.
Issue Resolution: Actively listen to customer complaints, identify root causes, and provide swift, fair solutions. Escalate complex financial or operational issues to management when necessary.
Operational Coordination: Coordinate closely with external suppliers, B2B platforms, and internal teams to verify bookings, process updates, and ensure service delivery aligns with customer expectations.
Data & CRM Management: Maintain flawless records of all customer interactions, feedback, and support tickets within our internal CRM system to ensure team alignment and data integrity.
Feedback Collection: Gather and report regular customer insights and recurring issues to management to help drive continuous improvement in our services and digital platforms.
Qualifications & Requirements
Experience: 2+ years of experience in customer service, guest relations, or client support roles (experience in the travel, hospitality, or membership-based services sector is highly preferred).
Communication Skills: Exceptional verbal and written communication skills in English. Ability to draft formal, professional correspondence with an empathetic yet grounded tone.
Tech Savviness: Proficient in using CRM software, ticketing tools, and basic office applications. Comfort adapting to dedicated mobile applications and digital payment structures.
Problem-Solving: Strong critical-thinking skills with a proven track record of handling high-pressure client interactions and finding win-win solutions.
Organization: Excellent time-management skills with the ability to multitask, prioritize urgent inquiries, and follow up thoroughly on pending cases.
What We Offer
A dynamic and collaborative corporate work environment.
Opportunities for professional growth and career advancement within a growing business.
Competitive salary package based on experience
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