Customer Service & Sales
Respond to customer queries on phone or via WhatsApp
Attend to customers in studio
Provide information provided to custome
Process orders and payment (preparing invoices, taking correct requirements)
Quality check of final product befo packing orders
Arrange delivery (Qatar/Abroad)
Coordinate with DHL a Aramex for all matters (booking pick-up, tracking shipment)
Manage customer database (nam numbe, etc)
Book appointments and provide quotations
Coordinate between production, customers and the accounts team for orders to be processed correctly and on time as well as for processing payment
Keep track of payment and delivery dates for customers
Deal with any customer complaints and inform management for more serious issues
Keeping track of orders received via the website and forwarding them to the production team efficiently
Inventory
Keep track of inventory (and updating the website accordingly)
Inform the secretarial staff when we are low on fabric and material
Cash Handling and Invoicing
Receive orders and payment from customers
Handover daily cash payments to accounts
Coordinate with the accounts department for processing invoices and payment
Pricing and costing
Assist the team in pricing for new collections and items
Keep track of costing for all new collections and collaborations
Database
Manage and update a complete database of all the collections, look-books and items in stock
Manage and update the customer contact list (for events, promotions, etc)
Coordination
Coordination with production department to process orders
Coordination with accounts department to process payments and dues
Oversee the production cycle to update and inform customers of any delays or unavailability of items
Inform and update the clients about the status of orders or any delays
Teamwork
Provide complete support to the executive secretary during busy times or her absence
Provide regular updates to the CEO and Supervisor on any assign tasks
Job Types: Full-time, Permanent
Must have relevant experience
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