Delivering a high level of customer service to clients regarding their queries and inform them about promotions and tournaments on site
Maintaining customer focus and responding to customer queries in accordance to company guidelines
Supporting and guiding customers with all requests, escalating and following up where necessary
Enable our clients with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations
Keep up to date with new informati
Collaborate with our Fraud and Payments team in order to resolve customer queries
Collaborate with our CRM team
Supporting and guiding customers with all requests and escalating and following up where necessary
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