Here at Iktimal Corporate Services, we are pleased to announce hiring two experienced Customer Service Associates to help us keep growing. If you're dedicated and ambitious, Iktimal is an excellent place to grow your career. Don't hesitate to apply.
Responsibilities for Customer Service Associate
Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email
Maintain an updated knowledge of the organization's products, services, and customer service policies
Document customer interactions when necessary, compiling documents and forwarding information to interested parties
Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
Establish and maintain good rapport with customers by using positive language and anticipating their needs
Qualifications for Customer Service Associate
2+ years of previous customer service experience a plus
Friendly and welcoming manner with clients and other members of the customer service team
Knowledge of Local Government Departments' policies, procedures with respect to Licensing, Visa nd Immigration
Ability to explain complex concepts in a clear, simple manner to customers
Strong command of written and verbal English
Excellent organizational and multitasking skills
Ability to maintain a calm and polite manner in stressful situations
Willingness to cooperate with customers and management to resolve any issues that may arise
DISCLAIMER: Dear Candidate! You are fully responsible to deal with the employer on the hiring process. GulfJobs.com will not take any responsibility on your hiring process. Genuine employer does not ask money for hiring!