Essential Duties and Responsibilities
• Support and promote sales and marketing activities by maintaining regular contact with representativ and customers.
• Provide support to the regional team and Sales & Customer Service division.
• Collect, analyze and report customer feedback on products and services to ensure customer satisfaction.
• Prepare bids and quotations, enter RMAs and orders, and monitor order status. Assist with monitoring past due accounts and obtaining customer credit details.
• Plan and organize customer visits, conferences, seminars, training, and other marketing and sales activities.
• Review individual CSR metrics to identify and implement improvements.
• Communicate clearly and positively with internal and external customers.
• Continuously identify, measure, follow and improve customer service area processes.
• Understand, create, and simplify processes.
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