We are a reputable customer service outsourcing company in Dubai, specializing in providing exceptional customer support solutions to various industries. As part of our growing team, we are seeking dedicated and passionate Customer Service Representatives to deliver outstanding service to our clients' customers. This is an excellent opportunity to develop your communication and problem-solving skills while working in a dynamic and supportive environment.
Job Description:
As a Customer Service Representative, you will be the primary point of contact for customers, addressing their inquiries, resolving issues, and providing product or service information. Your friendly and professional approach, combined with your excellent communication skills, will ensure customer satisfaction and contribute to the overall success of our clients' businesses.
Handle customer inquiries and provide accurate and timely responses via phone, email, or chat
Assist customers in navigating through products or services, answering their questions and concerns
Resolve customer issues or complaints by investigating the root cause and implementing appropriate solutions
Maintain accurate and detailed records of customer interactions and transactions
Collaborate with internal teams to escalate complex issues and ensure timely resolutions
Identify opportunities to upsell or cross-sell products or services to customers
Provide feedback and suggestions to improve customer service processes and procedures
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