We are currently seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives in Dubai. As a Customer Service Representative, you will be the primary point of contact for our valued customers, addressing their inquiries, providing assistance, and ensuring a positive customer experience. This position requires excellent communication skills, problem-solving abilities, and a passion for delivering exceptional service.
Responsibilities:
Provide outstanding customer service through various channels (phone, email, chat)
Respond to customer inquiries, requests, and complaints in a professional manner
Assist customers in navigating our produc and resolve any issues they may encounter
Provide accurate and up-to-date information about products, promotions, and policies
Process customer orders, returns, and exchanges
Maintain detailed and accurate customer records
Collaborate with internal teams to address customer concerns and improve service quality
Follow up with customers to ensure their satisfaction and gather feedback
Stay updated on product knowledge and company policies
Continuously strive to meet or exceed customer service metrics and targets
High school diploma or equivalent qualification
Proven experience as a Customer Service Representative or in a similar role
Excellent communication and interpersonal skills
Strong problem-solving and decision-making abilities
Ability to handle difficult or irate customers with professionalism and empathy
Proficient in using customer service software and systems
Ability to multitask and work in a fast-paced environment
Fluency in English (additional languages are a plus)
Flexibility to work on shifts, including evenings, weekends, and holidays
DISCLAIMER: Dear Candidate! You are fully responsible to deal with the employer on the hiring process. GulfJobs.com will not take any responsibility on your hiring process. Genuine employer does not ask money for hiring!