Position Summary:
We are seeking a dedicated and enthusiastic Customer Service Staff for a growing Shipping Company in Abu Dhabi. The successful candidate will handle customer inquiries, provide solutions to problems, and ensure an exceptional experience for every customer.
Responsibilities:
Manage inbound customer inquiries and provide timely resolutions
Offer troubleshooting support for products or services
Record customer interactions and maintain detailed records
Escalate complex issues to higher-level support when needed
Maintain an up-to-date knowledge of company services
Assist in improving customer service processes and workflows
Requirements:
Strong communication skills, both verbal and written
Previous 3-5 years customer service experience with AIR and SEA Shipments
Familiarity with Abu Dhabi Customs Clearing Rules
Knowledge about ZOHO system (added value)
Should be based in ABU DHABI
Preferably MALE
Please note only candidates who match above requirement will be shortlisted and contacted. Interested candidates can share their CV on whats app no. *** *** *** *** ***.
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