Purpose and Scope of Position:
( Job Summary )To supervise Customer Servi Desk team in direct liaison with the Operations and Fitness Manager,To supervise and manage the boutique shop and its team.Main Duties:To be responsible for the reception’s optimal operations.To be responsible for the boutique’s optimal operations.Provide clients with superior services, products and guidance.To work towards reaching revenue targets for both club and boutique.To follow and update SOP’s for all customer service areas.Supervise reception and boutique team members and provide them with the training and direction they need to meet company and personal expectations.To answer queries, accept payments, manage complains, to sellTo have full knowledge about all of the products and services offered in the club and to keep updated.To Ensure reception and boutique team follow the established guidelines of customer service.Handle grievances, complaints and questions in a prompt manner. Involve the Operations and Fitness Manager when necessary to handle sensitive situations and complaints.To supervise and assist with club events, corporate, staff training, team building, private events, marketing events and ensure smooth preparation and after cleanup.To supervise boutique operations and team, including stock control, sales, etc.To promote membership sales.To ensure all Fitness equipment and facilities are available and in good working orderTo ensure all health and safety procedures are followed to prevent accidents or injury to the Club’s visito and fellow workers.To report any accidents or potential hazards to the Operations and Fitness ManagerTo attend training courses as determined by the Operations and Fitness Manager and the needs of the business, including First Aids, health & safety training, in order to keep abreast of current tren and develop own level of skills to offer the highest level of teaching.Build rapport and loyalty with customers by facilitating frequent communication and providing opportunities for feedback.To maintain member records and monitor memberships and renewals.To encourage all members to utilize both padel and fitness facilities by promoting the benefits of exerciseTo carry out any other duty as when required by the Operations and Fitness Manager which falls under the scope and purpose of this positionTo ensure that the Club’s policies, procedures and rules are adhered to at all times, including prevention of loss a damage to the Club’s property a revenue.Quality Responsibilities:Aware of 700 Padel & Fitness Hub Mission, Vision and Values.Ancillary DutiesIn line with the Club’s endeavor for continuous improvement and in line with its societal commitment, may be requested to participate in various extra activities contributing towards individual and organizational growth.Represent the department or Club in various committees.
Working experience in a leadership role for a minimum of 2 years.
Positive and professional attitude.
Proactive and energetic.
Time flexibility and fast adaptability is a must.
Excellent communications skills in English. Arabic speaker is a plus.
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