Job Summary
We are seeking a trustworthy and detail-oriented Customer Support Executive to manage customer inquiries, resolve issues, and maintain exceptional service standards. This role requires handling sensitive customer information (emails, phone numbers, and account details) with the highest level of confidentiality and compliance.
Key Responsibilities
Respond to customer queries via email, phone, and chat in a timely and professional manner.
Maintain accurate records of customer interactions in the CRM system.
Ensure strict adherence to data protection policies and confidentiality agreements.
Handle sensitive customer data responsibly, following company security protocols.
Escalate complex issues to relevant departments while safeguarding customer information.
Monitor and report any suspicious activity related to data handling.
Stay updated on data privacy regulations and company compliance standards.
Required Skills & Qualifications
Proven experience in customer support or service roles.
Strong understanding of data privacy principles (GDPR, local regulations).
Excellent communication and problem-solving skills.
Ability to work with CRM systems and ticketing platforms.
High level of integrity and attention to detail.
Basic knowledge of IT security practices is a plus.
Preferred Qualifications
Experience with DLP tools or secure CRM systems.
Certification in Data Protection or Information Security (optional but desirable).
What We Offer
Competitive salary and benefits.
Training on data security and compliance.
Opportunity to work with advanced tools ensuring customer data protection.
Compliance & Confidentiality
This position requires signing a Non-Disclosure Agreement (NDA) and adhering to strict data security protocols. Any breach of confidentiality will result in immediate termination and legal action.
Key Responsibilities
Respond to customer queries via email, phone, and chat in a timely and professional manner.
Maintain accurate records of customer interactions in the CRM system.
Ensure strict adherence to data protection policies and confidentiality agreements.
Handle sensitive customer data responsibly, following company security protocols.
Escalate complex issues to relevant departments while safeguarding customer information.
Monitor and report any suspicious activity related to data handling.
Stay updated on data privacy regulations and company compliance standards.
Required Skills & Qualifications
Proven experience in customer support or service roles.
Strong understanding of data privacy principles (GDPR, local regulations).
Excellent communication and problem-solving skills.
Ability to work with CRM systems and ticketing platforms.
High level of integrity and attention to detail.
Basic knowledge of IT security practices is a plus.
Preferred Qualifications
Experience with DLP tools or secure CRM systems.
Certification in Data Protection or Information Security (optional but desirable).
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