We are seeking a highly motivated and experienced E-commerce Specialist to join our team. The successful candidate will be responsible for overseeing and managing our e-commerce operations, focusing on standards, technologies, and practices for both business-to-business and business-to-consumer e-commerce models. They will have a deep understanding of relationships among marketing, promotion, customer service, user interaction, purchasing methods, and secure transactions by using payment gateways, inventory control, shipping, and order fulfillment.
Responsibilities:
· Manage the day-to-day operations of the company’s e-commerce website.
· Generate website content and implement website changes and functional improvements.
· Work with the marketing team to increase website traffic and sales.
· Update and maintain the online marketing plan for the website.
· Manage website content management system (update copy & artwork).
· Monitor website performance, KPIs and recommend solutions for improvement.
· Liaise with internal departments regarding website management and logistics.
· Work closely with IT Development team to test and report technical and functional issues on website.
· Evaluate new business opportunities and generate reports analyzing the performance of all online marketing campaigns and promotions.
· Provide customer assistance and handle requests, complaints, and issues professionally.
· Ensure compliance with company policies and maintain accurate records.
· Maintain all orders, requests, quotes and invoices for audit trails, reporting purposes and monthly closing.
3+ years of experience in e-commerce operations and digital marketing.
· Strong knowledge of payment gateways, inventory control, shipping, and order fulfilment.
· Familiarity with web technologies and platforms such as Adobe Creative Suite, Google Analytics, Magento.
· Strong knowledge in Email Marketing, PPC, Social Media Marketing, Affiliate Marketing and SEO.
· Excellent communication and customer service skills.
· Ability to understand, adopt, train new technologies.
· Ability to work collaboratively in a team environment.
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