The customer service executive is mostly responsible for attending to customer’s needs and complaints to the best of their ability.
H job description usually entails answering customers’ phone calls to take orders, resolve complaints, and to answer to queries. It could also be to provide information to customers.
There are several duties, tasks, and responsibilities associated with the position of customer service executive, the major ones are shown in the job description below:
1.Answer phone calls in a more professional manner and provide information about products and services as required by the callers.
2.They are responsible for taking or cancelling orders, and obtaining details of customer complaints.
3.Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments.
4.Process orders, applications, and forms.
5.Follow up customers and their complaints; ensuring that customer’s requests are attended to accordingly.
6.Manage a team of customer service representatives in dealing with complaints and inquiries.
7.Establish and monitor the standards for customer service in the company.
8.Identify tasks critical to keeping customer satisfaction levels in check.
1.Working knowledge of office equipme basics.
2.Thorough understanding of office management procedures.
3.Excellent organizational and time management skills.
4.Analytical abilities and aptitude in problem-solving.
5.Excellent written and verbal communication skills.
6.Proficiency in MS Office.
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