A customer service executive is a professional offering answers to the customers of an organization.
They communicate the why’s and how’s of a company’s service expectations.
They perform a wide range of duties like answering phones and responding to customers’ queries.
They often need to offer front-facing duties that influence the customer experience of an organization.
They might have to lead a team of customer service professionals. .
A customer service executive builds a positive image of a company by helping customers.
An efficient customer service executive will ensure that customers are satisfied. Satisfied customers are more likely to come back to an organization. Increase sale through target achieved.
A bachelor’s degree in administration or a related field.
A minimum of 2 years of experience as a customer service representative.
Superior written and oral communication skills.
Leadership skills to guide and improve a team.
Data entry and basic computer skills.
Knowledge about customer relationship management systems.
Knowledge about the best mediation and conflict resolution tactics.
Ability to empathize with customers.
Utmost patience while dealing with angry and agitated customers.
Ability to respect every customer.
Fast and efficient problem-solving skills.
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