As a Customer Service Specialist, you will be responsible for providing customer support to customers in Europe. This role involves responding to customer queries via telephone, email or chat. The candidate should have excellent communication skills and product knowledge of Thomson Reuters ONESOURCE product line. They should possess good time management skills as well as emotional intelligence. The ideal candidate would demonstrate a growth mindset, goal-oriented attitude, positive language, effective written communication skills as well as keen follow up and problem-solving ability.
About You:
You're a fit for this position if you can:
• Answer questions and resolve proble relating to account maintenance, billing inquiries, contract and invoice discrepancies and overall account reconciliation
• Manage multiple priorities simultaneously while meeting required deadlines
• Understand the customer impact of decisions made within the department
• Resolve complex issues with a high degree of independence; seek guidance where appropriate
• Maintain awareness of new technology developments and their potential application within the business while being able to provide high level technical support addressing opportunities with software access
• Communicate effectively with both internal & external stakeholders at various levels of seniority
• Collaborate with other teams to ensure consistency and accuracy of information provided to customers
• Train customers on how to use our products effectively
• Identify areas where operational improvements could be made and make recommendations to management
• Review customer feedback to identify trends and common themes
• Ensure that any risks identified are properly managed
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