Job Summary: We are seeking a friendly and organized receptionist Customer Service Representative to join our small business in Dubai. The ideal candidate will be the first point of contact for our clients and visitors, managing front desk operations and handle customer calls with professionalism and efficiency.
Responsibilities:
•Greet and welcome visitors in a warm and professional manner.
•Answer, screen, and direct phone calls to the appropriate people.
•Handle and manage potential client leads generated from various sources (website, referral partners etc.)
•Manage appointments and maintain the office calendar.
•Handle incoming and outgoing calls
•Assist with administrative tasks such as filing, data entry, and maintaining office supplies.
•Provide general information regarding the services offered, handle queries and support different clients and visitors.
Requirements:
•Previous experience as a receptionist / customer service representative, or in a similar role is preferred.
•Excellent communication and interpersonal skills.
•Proficient in MS Office (Word, Excel, Outlook).
•Fluent in English; knowledge of Arabic is a plus.
•Strong organizational and time management skills.
•Ability to multitask and prioritize tasks effectively.
•Attention to detail and problem-solving skills.
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