Position: Front Desk Agent
Company: Functional Beings Reformer Pilates Studio
Start Date: August 29th, 2024
Location: Serena Marketplace, Dubai, UAE
About the Job:
We are looking for a friendly and professional Front Desk Agent to handle all receptionist and clerical tasks at the studio. You will be the first point of contact creating the first impression for new visitors and providing a welcoming and familiar presence for our regular and loyal members.
Ideal candidate should have a customer-oriented approach with a friendly and approachable personality. You must be able to provide accurate information and handle complaints and concerns from clients with care.
Job Responsibilities:
•Greet and assist clients as they enter the studio
•Answer phone calls and respond to emails
•Manage class bookings and scheduling
•Create an excel sheet to monitor each client’s package status and follow-up
•Handle client inquiries and provide information about our services
•Maintain a clean and organized reception area
•Assist with administrative tasks as needed
Conditions of Employment:
•Successful completion of a probationary period of 3 months
•Compliance with studio policies and procedures
•Maintain confidentiality of client information
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