•Ensure front desk is tidy and has all necessary stationery and material
•Train, supervise and support office staff, including receptionists, security guards and call center agents
•Schedule shifts
•Ensure timely and accurate customer service
•Handle complaints and specific customers requests
•Troubleshoot emergencies
•Ensure proper mail distribution
•Prepare and monitor office budget
•Ensure company’s policies and security requirements are met
•4 years experience as a Front desk manager or Reception manager
•Proficiency in English (oral and written)
•Solid knowledge of MS Office, particularly Excel and Word
•Excellent communication and people skills
•Good organizational and multitasking abilities
•Problem-solving skills
•High School diploma; additional certification is a plus
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