The guest service associate takes care of the customers by personally attending to their requests and resolving their issues or concerns in a professional manner. is responsible for providing quality information regarding their hotel and the services that are being offered, and convince the guests that they have come to the right place. Thus, is responsible for making that valuable first impression on the guests, so that they always make it a point to reserve rooms in their hotels. To get a better idea, here is some detailed information on what are the key responsibilities that need to be handled by a guest service associate:
To answer the telephone calls and to keep a track of the in house activities like giving information regarding the availability of the rooms and making reservations based on it
To give outstanding services to the guests that have checked in and greet them in a friendly manner and interact with them in a positive way
To maintain up to date knowledge on the current services that are being offered and make sure that this information is conveyed to the customers in an effective way
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