• Planning, organizing, and managing the daily operations of the hospitality staff to ensure efficiency.
• Checking the quantity and quality of supplies and equipment on a daily basis, such as guest amenities.
• Maintaining a high standard of customer service according to company operating procedures.
• Preparing the monthly budget of the hospitality division and creating expenditure reports for senior management review
• Determining the future goals of the hospitality division by studying market trends and working with the marketing team
• 5 years' experience working in the hospitality industry
• Bachelor’s degree in hospitality management, business, office administration, or relevant field.
• Solid knowledge of customer service and the ability to resolve conflict in a calm and professional manner
• Excellent managerial skills and the ability to lead, motivate, and communicate with staff members.
• Excellent organizational skills.
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