Ensure that the guest is allocated the accommodation is expecting (according to their preferences) and the Reception is aware of any necessary requirements.
Maintain an up to date knowledge of the hotel services, supply information and respond to guest queries.
Deals promptly, efficiently and pleasantly with any queries.
Daily printing, reviewing of related reports such as birthday report, arrival report, and VIP report.
Show around guests of hotel facilities.
Assisting the Duty Manager in blocking rooms and communicating with Housekeeping for treatments for rooms following the standard procedure.
Coordinate and handle all group requirements, activities once the group contract has been established.
Prepares for group arrivals with coordination of the Duty Manager, ensure clean rooms are allocated, keys, registration materials are prepared, welcome drin arranged and registration area assigned.
Builds and maintains group files for arriving groups and ensures correct information is received for group profile.
Meet and escort arriving and departing groups.
Chec departure for the same day
Sending departure letters for the next day and follow up on the departure time.
Maintain awareness of sales opportunities, maximizing revenue whenever possible and exceeding our guest expectations.
Maintain an awareness of competitive rates and occupancy levels.
Awareness of events and what is happening in town.
Promotes inter-hotel sales and in-house facilities such as our restaurants and Spa.
Establish and maintains good public relations and enhance sales for the hotel at every opportunity.
Passing sales leads to the Sales Department and the Front Office Manager.
Maintain regular and effective liaison between Front Office and other departments with particular emphasis on Housekeeping.
Handling show rounds for all guests and coordinate with sales if any group requires show rounds.
Escorting all arrivals.
Ensure that all information on guests’ preferences is updated in their profiles.
To comply with all Hotel policies and procedures.
Strict Implementation of Hotel Standards at all times
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