Goal of position
• Maximize client satisfaction by fulfilling their requests, solving their problems efficiently and supporting them through effective guidan
• Ensure project delivery and successful implementations in a timely manner
Tasks and Responsibilities
• Implementation and setup and configuration of the applications of VESTIO at the client site and at the company platform
• Conduct application support, data support, and technical support
• Data migration (legacy data) from the existing system at the clients’ site
• Data validation & reconciliation with old systems of results post-migration to the new system
• Implement integrations with different ERP systems (Dynamics, IMAL, Oracle, etc.) or trading system
• Provide training in Arabic and English for customers and determine the material needed for client training in coordination with management
• Follow up with clients after training to ensure optimal training results
• Communicate with clients frequently and even sometimes during days off
• Solve problems and find workaround solutions on the spot (suggest a change on an SP – link an Excel to the DB – create a form inside Excel and connect it to the DB – etc.)
• Respond to tickets and elaborate responses (using screenshots and diagrams and scenarios)
• Support the QA department to create their scenarios when technical skills are needed
• Help in the doentation of the products including release notes and provide analysis when needed
• Handle direct contact with clients after the sale
• Receive customer complaints calls and check if they can be resolved via phone
• Visit clients to solve problems and complaints if the problem couldn’t be resolved over the phone
• Write reports concerning problems and their solutions (in case they got solved), or report them to development in case there was a bug in the software
• Modify applications’ reports upon request
• Create a project plan for each client, detailing the tasks that need to be completed for the timely installation of customized software systems
• Communicate with clients throughout the software customization process to obtain feedback and approval
• Create a specialized doent for each client, detailing all customizations made
Job Specifications
Qualifications: Bachelor's degree in Computer Science, Engineering, Computer Information Science, Information Technology, MIS or a related field
Experience: 4 years of experience in ERP a financial sector and related fields
4 years of experience in an equivalent job position and project management
Skills: Web server, Network basics, Windows server, SQL Server, and Crystal Report
Only for Kuwait residents.
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