Internal Communication Strategy and Planning:
Support in development of internal communication strategy that educates and energizes employees on
the Company’s strategic business objectives and priorities to help. Create company-wide internal
communication framework and calendar that identifies the right channels and methods for
communications.
Support in execution of a corporate-wide communications strategy that focuses on sharing the
company’s strategy, most critical plans, priorities, and announcements.
Establish protocols, tools, and templates that support communication objectives, are used regularly to
build familiarity with employees, and set expectations on what kind of information will be shared, in what
channels, and by whom.
Leads planning and implementation of Town Hall Meetings, internal employee engagement events and
activities, including collection of feedback for continuous improvement strategies on topics such as
employee engagement and culture-building.
Develop and manage thought leadership initiatives – from content development to platform
amplification.
Internal Communication Management
Provide support for, various teams, including: Human Resources, Marketing, Finance, Product &
Engineering, and Leadership
Support the development and execution of employer value proposition, corporate branding, values and
corporate message map
Test and optimize internal channels to improve employee experience through communication. Current
projects include rebuilding the employee portal, development of videos and podcasts as dynamic
content, crafting compelling social media messages to drive engagement and advocacy, support to
global meetings and introduction of new technology (e.g. employee app)
Develops messaging for topics including culture, storytelling, and other areas of strategic corporate
significance as needed.
Work with internal and external agency partners and marketing to ensure internal brand consistency
Exhibits flexibility and openness to support projects across all divisions and functions of the business
on an as-needed basis.
Support Specialist Website and Digital local intranet management including content planning and
delivery, acting as editor (managing all writing, editing and posting) for the local business.
Support crisis communications, M&A and other global initiatives as needed. Identify emerging issues
and challenges both internally and externally. Recommend methods and messaging to adjust or add
new, relevant content to existing plans in order to share with employees in real-time.
Reporting and Analysis
Identify, monitor and analyze key performance indicators (KPIs) such as engagement metrics and
te feedback to measure effectiveness of communications
Stay current on industry trends, sharing information and best practices to keep internal communications
modern and effective
Generic Accountabilities
Supervision
Plan, supervise and coordinate all activities in the assigned area to meet functional objectives.
Train and develop the assigned staff on relevant skills to enable them to become proficient on the job
and deliver the respective section objectives.
Budgets
Provide input for preparation of the Section / Department budgets and assist in the implementation of
the approved Budget and work plans to deliver Section objectives.
Investigate and highlight any significant variances to support effective performance and cost control
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