*Driving license is one of the mandatory*
Technical Support:
Provide on-site technical support for desktops, laptops, printers, and other peripherals.
Diagnose and troubleshoot hardware and software issues, including operating systems, applications, and network connectivity.
Perform installation, configuration, and upgrades of IT equipment and software.
Set up and maintain user accounts, permissions, and passwords in accordance with company policies.
Knowledge in Access points, Files and printer sharing, Access Control, Networking
Networking:
Troubleshoot and resolve network issues, including L connectivity, VPN, and wireless networking.
Assist with the installation and maintenance of networking equipment such as routers, switches, and firewalls.
Perform network diagnostics and provide solutions to ensure optimal performance.
Client Interaction:
Act as the primary point of contact for clients on-site, ensuring excellent customer service and support.
Communicate effectively with clients to understand their technical issues and provide timely resolutions.
Train and educate clients on best practices for using IT systems and tools.
Maintenance and Updates:
Conduct routine maintenance on IT systems, including software updates, security patches, and backups.
Monitor system performance and implement improvements to enhance efficiency and security.
Doent all support activities, solutions, and client interactions in the company's ticketing system.
Logistics and Travel:
Manage your schedule to visit multiple client sites within the assigned territory.
Ensure the safe transport of IT equipment to and from client locations.
Maintain a clean and organized vehicle for transporting equipment.
Reporting:
Prepare and submit regular reports on support activities, client feedback, and any recurring issues.
Provide insights and recommendations for improving service delivery and client satisfaction.
A valid driving license with a clean driving record.
A diploma or degree in Information Technology, Computer Science, or a related field.
Proven experience as an IT support technician or in a similar role.
Strong knowledge of Windows and macOS operating systems, hardware components, and networking concepts.
Knowledge in Access points, Files and printer sharing, Access Control, Networking
Experience with remote support tools, diagnostic utilities, and ticketing systems.
Ability to work independently and manage multiple tasks effectively.
Excellent problem-solving skills and attention to detail.
Strong communication and customer service skills.
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