Administrative Support:
•Schedule meetings, prepare agendas, and maintain records for the IT department.
•Draft and circulate official IT correspondence, memos, and reports.
•Act as a liaison between IT staff and other departments.
•Prepare purchase requests for hardware, software, and services.
Doentation:
•Maintain doentation for IT policies, procedures, and user guides.
•Keep inventory and records of IT assets and licenses.
User Account Management:
•Handle account creation, password resets, and user access issues (on AD)
•Maintain records of IT equipment and user assignments.
Technical Support
•Respond to user inquiries via phone, email, chat, or in person.
•Diagnose and troubleshoot hardware, software, and network issues.
•Provide step-by-step technical guidance to users.
•Log and track user issues in the helpdesk or ticketing system
Remote Support:
•Provide remote assistance to users working offsite.
•Configure and troubleshoot VPNs or remote access solutions.
Soft Skills Required
•Strong communication and problem-solving skills.
•Proficiency in Windows, macOS, operating systems.
•Familiarity with Microsoft Office Suite, email clients, and remote desktop tools.
•Ability to prioritize tasks and handle multiple responsibilities.
•Train end-users on new software and hardware systems
Soft Skills Required
•Strong communication and problem-solving skills.
•Proficiency in Windows, macOS, operating systems.
•Familiarity with Microsoft Office Suite, email clients, and remote desktop tools.
•Ability to prioritize tasks and handle multiple responsibilities.
•Train end-users on new software and hardware systems
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