Responsibilities for IT Technical Support Specialist
•Provide L1 support to custome
•Install and configure computer systems and applications
•Respond to customer inquiries and assist in troubleshooting and resolving challenges
•Actively update, maintain and monitor all aspects of computer networks
•Resolve technical issues related to network interruptions
•Provide support on setting up system backups
•Install, setup and configure antivirus and security tools
•Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware and software problems
•Maintain a working log detailed all required system updates, as well as the date of completion
•Organize and file documentation pertaining to warranties and instructional guides for PC hardware
•Assist management in creating training materials pertaining to computer troubleshooting and usage
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