e-Sehha is hiring an L1 Technical Support Agent for its Riyadh office. The selected candidate will receive and analyze support tickets from the L0 support team, provide first-level technical support, resolve non-technical inquiries within SLA, and escalate complex issues to the L2 team. The role also involves following up on escalated tickets and coordinating with L2 and L3 teams to ensure timely issue resolution. Candidates must be willing to work onsite in rotating shifts.
How to Apply:
Apply through e-Sehha Official Web Portal Or send Email: ***
a. Saudi Nationals preferred.
b. Bachelor's degree in a technical or related field.
c. 1 to 2 years of experience in Technical Support or a related IT field.
d. Proficiency in Arabic and English.
e. Excellent communication and problem-solving skills.
f. Healthcare experience or knowledge is an advantage.
g. Health Informatics degree is a plus.
h. Knowledge of NPHIES is a plus.
i. Valid transferable IQAMA for non-Saudi applicants.
j. Willingness to work onsite in rotating shifts in Riyadh.
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