Job summary
We are looking for a Customer Service executive with Healthcare background to join our team at the Dubai Herbal & Treatment Centre.
Medical receptionists are professionals who are responsible for coordinating the daily administration of doctors, staff, visitors, and patients at a healthcare facility. They schedule appointments, answer patient inquiries, handle patient emergencies, and monitor stock and supplies at the healthcare facility.The ideal candidate as a client-facing professional, Medical Receptionists play a key role in representing a practice within the community. Duties and responsibilities for this role typically include:
. Greeting patients professionally both in person and on the phone
. Quickly answering or properly referring questions and issues
. Scheduling patient appointments according to Doctor availability
. Explaining intake forms to new patients and processing payments after treatment.
. Optimizing provider schedules and patient satisfaction with efficient scheduling
. Notifying providers of patient arrivals
. Comforting patients by anticipating anxieties and effectively answering questions
. Ensuring availability of treatment information by retrieving and updating patient records
. Verifying financial records and collecting patient charges while filing and expediting third-party claims
. Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders
A successful Medical Receptionist will have various skills and qualifications, such as:
Communication skills to converse clearly over the telephone and in person
> Organization and time management to manage a variety of tasks effectively
> Attention to detail to schedule patients correctly and communicate scheduling difficulties with providers
>Technological skills, such as using word processing and spreadsheet programs to track data
> Interpersonal skills to interact positively with patients who may be upset or stressed
Qualification
High school diploma.
Formal training in medical software, medical terminology, medical office procedures, medical ethics, coding and other common practices.
Entry-level position.
We provide On-the-job training
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