•Manage and monitor activities of all hotel operations during the night shift to ensure guest satisfaction and safety.
•Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.
•Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
•Maintain a professional and high quality service oriented environment at all times.
•Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
•Ensure the accurate completion of the daily night audit in a timely fashion.
•Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
•Be aware and able to enforce all fire-life-safety procedures.
•Remain current in all updates with regards to new procedures and training.
•Report any suspicious persons, activities a hazardous conditions to the Security department a the Front Office Manager.
•Not less than 3 year experience in superviso capacity in a Mid scale or Luxury property is required.
•Graduates bachelor degree a diploma in hotel or other related field with computer knowledge
•Fluency in English writing and speaking and other languages are advantages.
DISCLAIMER: Dear Candidate! You are fully responsible to deal with the employer on the hiring process. GulfJobs.com will not take any responsibility on your hiring process. Genuine employer does not ask money for hiring!