Perform all necessary tasks to service F&B according to the Standard set by the Front of House Manager
· Support and assist the Front of House Manager in his duties and responsibilities.
· Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
· Assign duties, responsibilities, to employees in accordance with work requirements.
· Oversee the butlers during service and offer assistance when necessary.
· Follow opening and closing checklists on a daily basis.
· Ensure that the working areas comply with the sanitation and safety standards for the Ruler, his family, guests and employees, and all equipments are in working order.
· Visually inspect and take corrective action to ensure that facilities in the palace look appealing and attractive to guests.
· Participate in kitchen and dining area cleaning activities
· Train, supervise, develop, discipline, counsel, and evaluate line employees according to the policies and procedures.
· Make sure that communicate effectively with FOH manager and report any concerns as necessary
· Communicate and work collectively as a team with all the departments in the palace.
· Work towards the timely set up of the service areas and the completion of all mise en place works, in line with the working hours.
· Assist with monitoring and reordering any store items, minimizing where possible to avoid over expenditure
· Be attentive not only to the guests needs, but to the work colleagues around
· Investigate and resolve any complaints in a timely manner
· Maintain high standards of quality control, hygiene and health & safety
· Maintain employee efficiency and morale in the palace at the highest level
· Attend mandatory meetings including divisional meetings, staff meetings, etc.
· Keep work area clean and organised
Experienced as a Senior Butler , Should have hands on experience in preparing SOP , should know Silverware and inventory handling experience. Also should have experience in Budgeting
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