Key Responsibilities:
- Lead, supervise, and manage teams of security guards, cleaners, and housekeeping staff, ensuring high performance and motivation.
- Oversee daily operational activities to ensure timely and quality delivery of services according to client requirements.
- Develop and implement operational policies and procedures to optimize service delivery and improve efficiency.
- Maintain strong relationships with clients, acting as the primary point of contact to address queries, concerns, and service feedback.
- Manage the budgeting process and ensure cost-effective resource allocation without compromising service quality.
- Monitor key performance indicators (KPIs) and prepare regular reports on operational performance, challenges, and improvements.
- Coordinate recruitment, training, and performance evaluation of staff to maintain a skilled and compliant workforce.
- Ensure strict adherence to health, safety, and regulatory standards in all operations.
- Handle operational challenges, resolve conflicts, and develop contingency plans to prevent service disruptions.
- Collaborate with senior management to align operational goals with overall business objectives.
Skills and Qualifications:
- Proven experience as an Operations Manager or similar role, preferably within security, cleaning, or facility management sectors.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Strong problem-solving and decision-making capabilities.
- Good financial aen with experience managing budgets and resources.
- Ability to work under pressure and manage multiple priorities.
- Proficiency in operational management software and MS Office.
- Knowledge of health and safety regulations relevant to the industry.
- Bachelor’s degree in Business Administration, Management, or a related field is preferred
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