Position: Operations & Account Management Executive
Role Summary
The Operations & Account management executive is responsible for providing day to day support to the management as well as managing key clients along with the Business Development Director.
Location: Dubai, UAE
Reporting to: Senior Manager - Operations & IT, in the UAE
Key responsibilities:
· Collecting, analyzing & communicating student feedback, practice test results and attendance report to management & client
· Sending course related notifications to students & clients via emails and SMS
· Schedule regular meetings with customers to ensure they are satisfied
· Build relationships with key employees among customers
· Act as point of contact for complaints and escalate issues as appropriate
· Update the records in Customer Relationship Management (CRM) software
· Manage course logistics (Feedback forms, attendance, certificates management etc.) and prepare reports using project management tools and techniques.
· Collaborate with internal teams to address customers’ needs
· Collaborate with finance and account managers to ensure contract execution
· Lead project execution across client and teams. Plan delivery of contracted business activities for assigned projects.
Venue Management & Logistics
· Coordinate with Hotels or Client office to ensure readiness and preparation of training venues & managing overall course logistics.
· Booking reservations for travel including air tickets, hotel etc. for faculty and BDM’s
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