•Oversee operational activities and ensure smooth service delivery
•Develop and implement process improvements
•Manage and monitor team performance and productivity
•Analyze data to identify trends and performance issues
•Maintain operational records and dashboards using databases or spreadsheets
•Collaborate with IT or development teams to optimize digital systems
•Minimum 3 year of experience in an operations role
•Strong leadership, problem-solving, and communication skills
•Experience with database systems (e.g., CRM, Excel, or basic SQL knowledge)
•Ability to handle multiple departments and streamline workflows
•Tech-savvy with an understanding of digital tools for business operations
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