•Handling newly signed and big merchants Applications:Check the doents provided by Sales Team for newly signed merchants, if completed for preparing the agreement.
oDetermine the acquirer
oCheck & validate the doents – signed proposal, TL, websi.
oDetermine & validate the business activity
oEnsure the proper approvals for pricing are in place if requiredAct as point of contact for newly signed merchants, assign the merchant’s name under review by the Ops officer – Pipedrive
oSend email introduction
oRequest & validate merchants doents (TL, MOA, Amendments, PP, EID, etc.)
oCreate a folder in the software synchronization. for filing purposes and to keep records
oUpdate the status of the applications on the Pipedrive
oReview the Merchant’s website if require any amendment in the w and send detailed email to merchants
oDaily check the emails sent by merchants and System Admin uploaded doents for any missing docs
oComplete agreement and send it to the merchant - after rechecking all the supporting doents and website
oFollow up with the merchants for the pending requirements on weekly basis (through email or call)
oRespond to merchant’s clarification on the agreement articles, based on FAQ prepared by ops signed off by compliance team, if the requested enquiry clauses are not available, we will be sending an email to compliance team
oSubmit completed applications to the bank - Once the doent completed, agreement received and website compliantPrepare the Agreement and send to Sales TeamSubmit all completed applications to Companies compliance team, handle compliance queries and ensure approvals provided in timely mannerKeep proper soft copies for all merchants’ doents before bank submission (MOA, all MOA amendments, ID’s, Signed and Stamped Agreement and other doents)Complete onboarding process on Company sys admin for compliance approval
oConfirm that all details are properly inputted such as the Company name, all the Owne Partne Signatories, Bank details, Website
oUpload merchants’ doents
Submit applications to the Bank by attaching all the required doents
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