Job Description for Outbound Executive - Nada Happiness Trading LLC
About the Company
Nada Happiness Trading LLC is one of Oman’s leading FMCG and retail organizations, operating across wholesale, retail, and distribution channels. The company is dedicated to delivering excellence through innovative promotions, quality products, and superior customer experience.
About the Role
The Outbound Executive is responsible for managing and coordinating the dispatch of FMCG goods from the warehouse to customers or retail locations. This role ensures that shipments are picked, packed, doented, and dispatched accurately and on time. The Outbound Executive works closely with warehouse, logistics, and transport teams to meet delivery schedules while maintaining high standards of service, quality, and compliance.
Key Responsibilities & Duties:
Outbound Planning & Coordination
•Plan and oversee daily outbound activities, ensuring timely dispatch of customer and sales orders.
•Coordinate with warehouse, packing, and transport teams to prepare goods for delivery.
Order Accuracy & Doentation
•Ensure all orders are correctly picked and packed according to customer specifications.
•Review and prepare accurate dispatch doents including invoices, delivery notes, and shipping labels.
Shipment Tracking & Delivery Management
•Monitor outbound shipments and ensure they are delivered within agreed timeframes.
•Address any delays, missed deliveries, or shipment issues in coordination with the transport team.
Inventory & Stock Management Support
•Ensure proper stock rotation (FI dispatch.
•Assist in monitoring stock availability and reporting discrepancies or shortages.
Customer Service & Communication
•Act as a point of contact between the warehouse and customer service or sales departments regarding delivery status.
•Communicate any changes, delays, or delivery issues proactively.
Compliance & Reporting
•Ensure all outbound activities comply with company SOPs and FMCG industry standards.
•Prepare and submit dai reports on dispatch volume, delivery performance, and exceptions.
Qualifications:
•High school diploma or equivalent (minimum).
•Bachelor’s degree in Business, Marketing, or related field – preferred.
•Proficiency in MS Office and CRM tools.
•Excellent verbal and written communication skills.
•Fluency in English (knowledge of additional languages is a plus).
•Willingness to work in shifts or flexible hours.
•Basic understanding of sales techniques and customer service principles.
- Should have experience in Warehouse / Logistic Industry
- should have knowledge of Oman location
- Should have gcc experience
Competencies:
•Communication Skills
•Persuasion & Negotiation
•Customer Focus
•Goal Orientation
•Adaptability & Flexibility
•Attention to Detail
•Time Management
•Teamwork & Collaboration
•Stress Tolerance & Product Knowledge
Benefit:
1. Annual Leave
2. Accommodation / food
3. Medical insurance
4. Career Growth
Suitable candidates can share there profile at *** / ***
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