welcomes customers, listen and understand carefully for their needs.
He will be able to find the correct part number for the chassis number provided by the customer using Microcat (EPC).
responsible for providing quotation with the availability status to the retail custom with speed and accuracy.
will coordinate with the Booking and Ordering personal for non-stock items to get the exact pricing.
He keeps track on the non available items and keep the Sr. Parts advisor posted for analysis.
He should be able to check the TOPICS for any TSB Parts.
He makes sure that parts not available are changed to J status for the Sr. Parts Advisor to check and confirm.
He coordinates with the delivery controller to maintain the log book for core parts issued to worksh counter.
He will be responsible for telephone quires from custom adviso garages.
He will be responsible for issuance for local consumable items to workshop.
Inform the Warehouse in-charge in case of any wrong packed item found, for claim process.
Parts advisor working in the retail counter in responsible to keep the reception are neat and tidy.
Parts advisors on the retail counter is responsible to keep the department head updates on any competitor / OEM activity maintaining the relationship between customers.
Parts advisors on the retail counter will be responsible to prepare quotes parts to Body shop and thereafter process orders.
Parts advisors on the retail counter are responsible to initiate the sales for accessories and lifestyle to local workshop and walk in customers.
Parts advisors on the retail counter are responsible for the ICT requested between inter branches
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