ROLES AND RESPONSIBILITIES:
As a first line , receive and ensure coordination of communication between patients and families and medical staff
Provide patients and families with information on Home Care services, procedures and protocols
Participate in Interview and visits of patients and families to determine nature of care needed.
Respond to patient inquiries regarding nursing , physicians and services
Create and maintain liaison with insurance Department to inquire about payable or paid claims
Analyze and interpret patient account data and facilitate payments
Post patient demographic and financial entries into predefined hospital database
Respond to patients’ complaints regarding Home care services and ensure that concerns are handled properly
Teach patients to use healthcare equipment on their own or in a home environment
Assist patients with problems associated with hospital registration and admission
Provide support by establishing payment arrangements for uninsured or underinsured patients
Ensure that all concerns and complaints are directed to the concerned personnel within the facility according to the compliance policy.
Schedule meetings with patients or family members and ensure that corresponding physician or staff’s availability
Suggest improvements to present facility systems in a bid to make the system more workable
Provide feedback to patients and families regarding their concerns and complaints
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