To maintain a high level of customer service on the gym floor.
To ensure our brand standards are upheld on the gym floor.
To provide market leading fitness expertise.
To engage with members, providing fitness and motivational support.
Perform across all Fitness KPI’s.
Ensure attentiveness on the gym floor, assisting members with correction, demonstrating a high standard of instruction and advice on exercise execution that will ensure their safety and maximize exercise effectiveness.
Ensuring clean and fully operational facilities at all times. Have a clear understanding of our business’ game plan and winning ways.
Educate and enforce Fitness First etiquette and regulations as designated in club rules and regulations, which includes, ensuring members clean equipment after use and return it to their allocated storage area.
Support all club events and actively promote Fitness First services thus ensuring that members will maximize their gym membership.
Maintain relevant communication channels with members in order to accommodate feedba and ensure members feel welcome and valued.
Use member’s names when interacting with them – politely introduce yourself with members you do not know.
Deliver high quality personal training programs.
Provide unrivalled session delivery and support to client base.
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