• Avaya Portfolio for both the SMB and the Enterprise.
• Knowledge of SMB products such as; IP Office, IPOCC, ACCS, WFOS.
• Knowledge of enterprise products such as; CM, SM, SMGR, AES, SBC, AAM. Gateways and servers contact center and its applications such as; Elite, AACC, Oceana, CMS, WFO, POM, AAEP.
• Video conferencing solutions such as; Scopia and Equinox.
• Contact Centre, Recording, WFO, WFM and Applications Solutions.
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