•Responsible for keeping up to date with the latest relevant brand and product information.
•Providing customers with specification information on all Mercedes-Benz products and services available.
•Consistently follow showroom sales process as defined by the management team.
•Present the features, technology, safety systems and unique selling points of the vehicles to customers during a showroom product presentation.
•Assist the sales executive in planning and managing the test drive process and offering product insight during the test drive.
•Provide test drive (or familiarization drive) at the convenience and location of the customer.
•Proactively approaching customers in the showroom to offer help / advise and introducing the customer to the sales executive.
•Utilize advantages on line to understand and demonstrate product technology.
•Use all available digital signage and guides to enhance the customer’s experience (if applicable).
•Guide the customer whilst using the online configuration to establish the ideal model and specification.
•Follow up all customer inquiries in a timely manner.
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