Job Summary:
The Receptionist serves as the first point of contact for visitors and clients, providing a positive and welcoming experience. This role involves managing the front desk, handling phone calls, coordinating appointments, and assisting with administrative tasks. The Receptionist plays a crucial role in creating a favorable impression and ensuring smooth operations in the office.
Responsibilities:
Front Desk Management:
Greet and welcome visitors in a friendly and professional manner.
Manage the reception area to ensure cleanliness and organization.
Direct visitors to the appropriate person or department.
Telephone Handling:
Answer and screen incoming calls, routing them to the appropriate individuals.
Take and relay messages accurately and promptly.
Provide information to callers and address inquiries as needed.
Appointment Scheduling:
Schedule appointments and maintain calendars for meetings and conference rooms.
Coordinate and confirm appointments with clients, customers, and employees.
Administrative Support:
Assist with various administrative tasks, including data entry, photocopying, and filing.
Manage and distribute incoming mail and packages.
Assist with the coordination of office events and meetings.
Customer Service:
Provide excellent customer service to all visitors and clients.
Address inquiries and resolve issues promptly and professionally.
Communication:
Communicate effectively with employees, visitors, and clients.
Relay important information to relevant individuals or departments.
Security:
Monitor and maintain security by ensuring that visitors sign in and out.
Follow established procedures for handling confidential information.
Multi-tasking:
Handle multiple tasks simultaneously, prioritizing effectively.
Qualifications:
High school diploma or equivalent.
Previous experience in a receptionist or customer service role is preferred.
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Proficient in using office equipment, including telephones and computers.
Familiarity with basic office software (e.g., Microsoft Office suite).
Professional and courteous demeanor.
Must available in UAE
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