As a Relationship Officer in the Credit Card and Loan Sales team, you will play a crucial role in driving revenue through the sale of credit cards and personal loans. In addition, you will be responsible for developing and maintaining strong relationships with new and existing clients, ensuring that they receive personalized financial solutions tailored to their needs.
Key Responsibilities:
Credit Card and Loan Sales:
Promote and sell credit card products and personal loans to individuals and businesses.
Identify new sales opportunities and meet monthly sales targets.
Conduct product presentations and provide detailed product information to clients.
Educate customers on the benefits and features of credit cards and loans.
Follow up with leads and ensure smooth application and approval processes.
Negotiate terms and conditions with clients, ensuring the best fit for their financial needs.
Relationship Management:
Build and nurture long-term relationships with clients through regular contact and personalized service.
Address client inquiries and resolve any concerns related to credit card and loan services.
Understand client financial goals and provide tailored advice to help them meet these objectives.
Conduct regular reviews of client accounts to identify cross-sell and up-sell opportunities.
Work closely with the internal team to ensure excellent service delivery and client satisfaction.
Client Retention and Satisfaction:
Ensure high levels of client satisfaction by responding promptly to queries and providing timely solutions.
Monitor client accounts, identify issues, and take proactive steps to resolve them.
Regularly update clients on new products, offers, and services.
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