We are seeking a meticulous and adaptable Sales Administrator to manage our purchase orders and invoices. In this role, you will verify customer information, issue invoices, relay order instructions, and complete monthly sales reports. You may also be required to process timesheets.
To ensure success, Sales Administrators should have experience in a sales environment and advanced administrative skills. Outstanding Sales Administrators understand sales performance metrics and provide excellent administrative support to ensure sales targets are met.
Responsibilities:
· Receiving and processing purchase orders.
· Issuing sales transaction invoices.
· Verifying orders, including customers' personal information and payment details.
· Contacting customers by phone or email to answer queries and obtain missing information.
· Maintaining and updating sales and customer records.
· Compiling monthly sales reports.
· Expediting orders through internal liaison.
· Directing feedback from customers to relevant departments.
· Handling urgent calls, emails, and messages when Sales Representatives are unavailable, answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events.
· Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers.
· Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time.
· Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.
· Developing and maintaining filing systems so as to maintain sales records, prepare reports, and provide financial information to the finance department.
· Supporting the sales department with other administrative tasks, if requested.
A Bachelor's degree in Business Administration or related field.
· 2 or more years' experience in Sales Coordinator or in administration or a similar role.
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· Exceptional interpersonal and customer service skills.
· Experience with industry software.
· Advanced knowledge of administrative recordkeeping.
· Familiarity with sales reports and sales records.
· Proficiency with word processing and spreadsheet software.
· Excellent written and verbal communication skills.
· Good team development and leadership skills.
· Computer literacy.
· Good administrative, organizational, and problem-solving skills.
· Excellent communication, sales, and customer service skills.
· The ability to multitask, work in a fast-paced environment, and meet deadlines.
· Current knowledge of industry trends and regulations.
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