Sales
•Research leads, develop entrance strategies, and qualify your prospects’ transportation spend to generate new business partners and individual brand profitability
•Present multiple modes of transportation to your customer base
•Create a complete transportation solution for each customer
•Prepare rates and present solutions to prospective business partners
•Gain lucrative opportunities to assist you in successfully meeting your individual and team goals
•Dispatch to carriers and properly update within the transportation management system
•Ensure all your shipments adhere to policy and procedure requirements
•Consistently track and trace your freight movements from origination to destination
•Take full responsibility for any occurrences along the route and solve them constructively and efficiently
•Maintain contact with your carriers and other parties internally or externally that handle the freight to ensure the shipper and consignee are aware of any issues or challenges that arise
•Continuously developing optimal solutions for your customers
•Manage existing business accounts and continuously deliver the highest level of customer service
•Executing tasks and projects as per the instruction of the management team within a timely manner
Customer Service
•Help manage the current customer accounts
•Deal with a high volume of inbound and outbound phone calls
•Maintain relationships with customers and carriers
•Provide exceptional customer services to carriers and customers
•Solve carrier and customer concerns and help resolve issues
•Provide shipment quotes for customers and set up shipments as required by customers
•Ability to multitask within their workspace as well as with computer software programs
•Must be efficient and capable when handling detailed work assignments
•Executing tasks and projects as per the instruction of the management team within a timely manner
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